FAQs

Here are the most common questions and answers to help you with your shopping experience at FRAULEIN.

1. How do I place an order?

To place an order, simply browse our collection, select your items, and add them to your cart. Proceed to checkout, fill in your details, and complete the payment. You will receive a confirmation email once your order is placed.

2. What payment methods do you accept?

We accept several payment methods including:

  • Cash on delivery (available within Egypt).
  • Credit and debit cards.

3. What is your exchange and return policy?

Our exchange and return policy allows for exchanges only within 24 hours of receiving the order. The item must be in its original condition with tags attached. Unfortunately, we do not offer refunds. For more details, please refer to our Exchange and Return Policy.

4. How long does delivery take?

Delivery times vary depending on your location:

  • Within Cairo: 1-3 business days.
  • Other major cities: 2-5 business days.
  • Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

5. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email or WhatsApp. You can track your order status on the courier's website or by contacting our support team via WhatsApp or email.

6. Do you ship internationally?

Currently, we only offer shipping within Egypt. For international inquiries, please contact us directly for assistance.

7. Can I cancel my order?

Orders can be canceled within 24 hours of placement, provided they haven’t been processed for shipping. To request a cancellation, please contact our support team immediately via WhatsApp or email.

8. How do I return or exchange an item?

To initiate an exchange or return:

  1. Contact us via WhatsApp at 01063730330 or email fraulein2020@gmail.com within 24 hours of receiving your order.
  2. Provide your order number and reason for the return or exchange.
  3. Follow the instructions provided by our customer service team.

9. Are my personal details safe on your website?

Yes, we prioritize your privacy and use secure payment methods and data encryption to protect your information. Please refer to our Privacy Policy for more details.

10. What if I have a problem with my order?

If you encounter any issues with your order, such as a damaged item or a mistake in the order, please contact our customer service team immediately. We will do our best to resolve the issue promptly.

11. Can I use discount codes?

Yes, we occasionally offer discount codes. They can be applied during checkout. Check our website or subscribe to our newsletter to stay informed about the latest offers and promotions.

For any other questions or assistance, feel free to contact us: