Exchange and Return Policy

At FRAULEIN, customer satisfaction is our priority. To ensure a smooth shopping experience, please carefully read our exchange and return policy:

  1. Exchange Policy:

    • You can exchange your item within 24 hours of receiving your order.
    • Exchanges are allowed for the same or higher value items only.
    • Items must be unused, unworn, and in their original condition.

  2. No Refund Policy:

    • Please note that refunds are not offered.
    • We recommend thoroughly reviewing your order before confirming your purchase.

  3. Conditions for Exchange:

    • Items must have their original tags intact. Products without tags will not be eligible for exchange.
    • Packaging and accessories, if any, should also be included.

  4. Courier Guidelines:

    • The courier will not allow the package to be opened upon delivery. Please ensure that the correct item has been ordered before confirming your purchase.

  5. How to Initiate an Exchange:

    • To request an exchange, contact our support team via:
    • Provide your order details, including the order number and reason for exchange, and our team will guide you through the process.

We value your understanding and cooperation in adhering to these policies. Thank you for choosing FRAULEIN